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Bad software, bad support

Filed under: tech — kevin @ 09:03

[updates below]

I’ve not written much about techy, computery stuff recently, but this morning I’m angry.

I’d been looking for a way to keep the numbers on my mobile phone synchronised with my Sony Clie PDA. SonyEricsson’s software would only synchronise with Microsoft Outlook, and I didn’t want to install that huge lump of bad software just to store phone numbers. Instead I found a shareware program called Mobile Master. I tried it out and then paid £18 to register it.

At first it seemed to work fine, synchronising my phone with Palm Desktop and so with my PDA. Then I noticed that it had subtly corrupted my PDA’s address database. All the fields were in the wrong places and people’s surnames had been replaced by some kind of ID code. I reported the problem to Mobile Master’s authors and waited for a reply.

Update: I’ve now received a reply to my problem report and an apology for how long it took. Unfortunately it’s too late as I’ve uninstalled the software and am using Outlook and SonyEricsson’s software.


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